In a business environment where critical information systems (IS) coexist, an improper operation of these systems can seriously affect the functioning of the institution. These problems inevitably result in degradation of the service provided, problems in the internal functioning of the institution and losses of many kinds that sometimes are difficult to quantify.
When these problems occur, it’s necessary to evaluate and find the source of the problems so we can solve them, however this task can take much time depending on the IT infrastructure within the organization. In institutions with an extensive and heterogeneous computer equipment, it is necessary to have procedures that reduce the time of response to problems and indicate their source quickly and effectively, thus reducing the downtime of the services provided by the affected systems.
In order to reduce the time to evaluate problems, and by providing a preventive way to mitigate problems, HS.ATLAS, due to its flexibility of configuration, allows to monitor the different systems and equipment of the institution, providing it with a tool that, besides informing in real time the problems that occur in the institution, allows to observe the systems preventing eventual service breaks.